Position Overview:
Implement and enhance the capabilities to prevent, detect, investigate, and respond to fraud across the entire banking ecosystem, including retail, SME, digital banking, cards, payments, lending, and open banking/API.
Act as a specialist in developing and operating the Fraud Risk Management Framework based on the Prevent–Detect–Respond–Govern model, integrated with the Enterprise Risk Management (ERM), cybersecurity, and financial crime prevention frameworks.
Operate and optimize real-time transaction monitoring systems, rules engines, behavioral analytics, device intelligence, and case management to reduce fraud losses while maintaining control over false-positive rates.
Integrate fraud prevention with AML/CTF, KYC/CDD/EDD, sanctions, and PEP screening; coordinate with FCC/MLRO to handle suspicious transactions involving both fraud and money laundering.
Implement and standardize policies, procedures, and investigation standards; ensure compliance with State Bank of Vietnam (SBV) regulations, the Cybersecurity Law, the Law on Personal Data Protection, and industry standards (COSO–ACFE).
Analyze and report fraud risk levels, provide early warnings and recommendations to the Risk Committee, Executive Management, and Board of Directors; promote a culture of vigilance and early reporting.
Key Responsibilities:
Fraud Risk Management Strategy and Governance Framework
- Develop, maintain, and enhance the Fraud Risk Management Framework, policies, procedures, and the bank-wide fraud risk classification matrix.
- Conduct Fraud Risk Assessments by product, channel, customer, process, and partner; define risk appetite, Key Risk Indicators (KRIs), and alert thresholds.
- Provide expert advice to Executive Management and risk committees on trends, control gaps, and fraud mitigation measures.
Fraud Detection, Monitoring, and Analysis
- Develop, test, calibrate, and monitor fraud rules, red-flag indicators, anomaly detection, and machine learning models.
- Analyze fraud typologies, including Account Takeover (ATO), Authorized Push Payment (APP) fraud, card fraud, first-party/third-party fraud, internal fraud, money mule accounts, social engineering, and cyber-enabled fraud.
- Coordinate with Data, IT, Cybersecurity, and business units to improve data quality and real-time monitoring capabilities.
Investigation and Incident Response
- Conduct/participate in investigations of complex fraud cases involving high losses or significant systemic, customer, legal, and reputational impacts.
- Perform root cause analysis, identify control weaknesses, and recommend corrective measures to prevent recurrence.
- Coordinate escalation, transaction recovery, chargebacks, and the blocking/closure of high-risk accounts; act as the focal point for liaison with law enforcement agencies, card schemes, and partner banks.
Financial Crime, AML/CTF, and Compliance
- Ensure that fraud prevention is closely integrated with AML/CTF, sanctions, KYC/CDD/EDD, and financial crime risk management.
- Update policies and controls in response to changes in legislation, SBV regulations, supervisory requirements, and international best practices.
- Support internal audits, regulatory inspections, independent assessments, and remediation programs related to fraud/financial crime.
Management Reporting and Awareness Enhancement
- Develop dashboards, Management Information, and periodic/ad hoc reports for the Risk Committee, Executive Management, Board of Directors, and regulatory authorities.
- Present fraud trends, emerging threats, losses, control gaps, and strategic recommendations to senior leadership.
- Design and implement training and awareness communication programs for employees and partners; promote a culture of vigilance and early reporting.
Other Duties as Assigned by the Line Manager
- Serve as the subject matter expert for assigned fraud prevention workstreams; coordinate multiple assessments/initiatives concurrently.
- Provide guidance, share methodologies, and support capability development for specialists and designated contacts across business units.
Job Requirements:
- Bachelor’s degree or higher in Finance and Banking, Economics, Risk Management, Information Technology, Data Science, or a related field.
- At least 3 years of experience in Fraud Risk, Financial Crime, AML/CTF, Risk Management, or Payments at a bank, financial institution, card organization, fintech company, or Big Four firm.
- Hands-on experience in developing fraud rules, risk scenarios, fraud models, transaction monitoring, case management, and fraud analytics.
- Experience in fraud management across products/channels, including cards, payments, digital banking, lending, money transfers, merchant acquiring, or open banking.
- In-depth understanding of fraud typologies in the Banking, Financial Services, and Insurance (BFSI) sector, including card fraud, ATO, APP fraud, first-party/third-party fraud, internal fraud, mule accounts, phishing/social engineering, and cyber-enabled fraud.
- Frameworks and standards: COSO–ACFE Fraud Risk Management, COSO Internal Control, COSO ERM, and ISO/IEC 31000; an advantage: ISO 37001, ISO/IEC 27701/27001, NIST CSF, Basel/FFIEC.
- Strong knowledge of AML/CTF, KYC/CDD/EDD, sanctions, the payment lifecycle, core banking, cards, digital banking, and payment channels.
- Knowledge of Vietnamese regulations on AML/CFT, payment security, and personal data protection.
Benefits:
- Competitive salary package (Base salary and performance bonuses).
- Probation period salary is 100% of the official salary.
- Comprehensive health and accident insurance.
- 15 days of annual leave, 3 remote work days per month.
- Provision of work equipment (Macbook/ Laptop, mouse, monitor, etc.).
- A creative and modern working environment.
Working location: Galaxy Innovation Hub – D1 Hi Tech Park, Tang Nhon Phu Ward, HCMC
Kindly send your CV to: talent@galaxyholdings.co
