Job Descriptions:
- Receive calls/requests from customers or agents regarding Vietjet Air services.
- Assist customers with various needs, including ticket booking, flight changes, additional service updates, and itinerary information support.
- Respond to inquiries related to service policies, service procedures, and issues arising before, during, and after flights.
- Support the handling of customer feedback and complaints, and escalate them to relevant departments when necessary.
- Accurately update and record customer information in the system in accordance with established procedures.
- Proactively consult and introduce suitable services based on customer needs.
- Contribute to enhancing customer experience and service quality by collecting and reporting customer feedback.
- Perform other tasks as assigned by the direct supervisor.
Qualifications:
- High school diploma or above.
- No prior experience required; comprehensive training will be provided before starting work.
- Good English communication skills (English Line).
- Strong communication skills with a clear and pleasant speaking voice.
- Passionate about working in Customer Care / Customer Service / Call Center / Customer Consulting fields.
- Able to work flexible rotating shifts.
- Able to work on a rotating schedule (8 hours/day, 6 days/week, with 1 day off on a rotating basis).
- Willing to work night shifts and on public holidays/Tet holidays when required.
Working time:
- Rotating shifts 24/7 – 8 hours/day, 6 days/week (rotational day off).
Shift Schedule:
- Shift 1: 06:00 – 15:00
- Shift 2: 07:00 – 16:00
- Shift 3: 08:00 – 17:00
- Shift 4: 09:00 – 18:00
- Shift 5: 10:00 – 19:00
- Shift 6: 11:00 – 20:00
- Shift 7: 12:00 – 21:00
- Shift 8: 13:00 – 22:00
- Shift 9: 22:00 – 07:00 (Night Shift Allowance Provided)
Benefits:
- Stable monthly income ranging from VND 8 – 12 million.
- Fixed base salary.
- Meal allowance and night shift allowance.
- Triple pay for working on public holidays and Tet holidays.
- Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with regulations.
- One-month paid training period (free of charge).
- One-month probation period.
- Attractive performance bonuses.
- Gifts provided on holidays and Tet.
- Modern working equipment and tools provided.
- Comprehensive training on job-related knowledge and professional skills before commencing work.
- Modern and professional working environment.
- Clear career advancement opportunities.
- Annual performance review.
Working location: 345 Pham Van Bach Street, Tan Son Ward, Ho Chi Minh City
Kindly send your CV to: talent@galaxyholdings.co
