KEY RESPONSIBILITIES:
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Receive and proactively advise/introduce suitable products and services based on customer needs related to the products and services currently offered by Vietjet Air via call center, email, website, etc.
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Receive and respond to inquiries, questions, and complaints from customers regarding the use of products/services or service quality at Vietjet Air, such as booking, seat changes, seat upgrades, ticket refunds, etc.
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Receive and fully record customer requests, then transfer them to the relevant departments/systems for processing in accordance with regulations.
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Record customer feedback and suggestions to consolidate ideas for improving the quality of products and services at Vietjet Air.
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Perform other tasks as assigned by the direct manager in accordance with the job requirements from time to time; willing to work in rotating shifts 24/7.
JOB REQUIREMENTS:
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Age: From 20 to 35 years old.
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Good command of spoken English.
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Education: Graduated from Intermediate level or higher. No experience required.
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Good office computer skills.
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Good communication skills; clear and standard voice (no strong regional dialect or overly casual language).
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Responsible at work, diligent, eager to learn, and a good listener.
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Willing to work rotating shifts 24/7
BENEFITS:
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Income: From VND 8,000,000 – 12,000,000 per month.
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Meal allowance, night shift allowance, etc.
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One-month paid training period.
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One-month probation period with full professional training from A–Z.
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Full participation in Social Insurance and Health Insurance in accordance with the law.
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Fully provided with working equipment.
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Professional working environment with clear opportunities for career advancement.
Working location: 345 Pham Van Bach, Tan Son Ward, HCMC
Kindly send your CV to: talent@galaxyholdings.co
