Job Objective:
Support users in utilizing Information Technology resources within the Contact Center operations floor.
Job Description:
- Receive, record, and handle IT support requests from users through the ticketing system, email, phone calls, or direct support.
- Assist in the installation, configuration, and troubleshooting of computers, laptops, printers, IP phones, and other IT equipment.
- Support the installation and management of office software and business applications according to established guidelines.
- Assist in managing user accounts, email accounts, and access permissions in accordance with company procedures.
- Monitor, update, and close support requests on the ticket management system.
- Support the allocation, retrieval, and inventory management of IT assets (laptops, desktops, monitors, network devices, accessories, etc.).
- Conduct periodic inspections to ensure the proper operation of IT equipment.
- Document and update user guides and IT operational procedures.
- Coordinate with other departments and teams to resolve issues beyond the scope of support.
Job Requirements:
- Graduated or expected to graduate from a College/University with a major in Information Technology, Computer Networking, Information Systems, or related fields.
- Basic knowledge of:
- Windows 10/11 operating systems.
- Basic computer networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Computer hardware and peripheral devices.
- Good communication skills and a customer-oriented mindset for supporting internal users.
- Basic troubleshooting and problem-solving skills.
- Proactive, eager to learn, and responsible at work.
- Ability to read and understand basic technical documentation in English.
Personal Attributes:
- Strong communication skills and a willingness to support internal customers.
- Basic analytical and troubleshooting abilities.
- Proactive learning attitude and a high sense of responsibility.
Benefits:
- Competitive salary package (including base salary and performance-based bonuses).
- 100% salary during the probation period.
- Comprehensive health and accident insurance coverage.
- 15 annual leave days and 3 remote working days per month.
- Full working equipment provided (MacBook/Laptop, mouse, monitor, etc.).
- Training on enterprise IT infrastructure systems.
- Clear career development pathway toward IT Helpdesk, Network, and System positions.
- Professional working environment with extensive hands-on learning opportunities.
- Full participation in company benefits and policies in accordance with company regulations.
Working time: Flexible working hours, 5 working days per week..
Nơi làm việc:
- Galaxy Innovation Hub (GIHUB), D1 Street, Saigon Hi-Tech Park, Tang Nhon Phu Ward, Ho Chi Minh City.
- 345 Pham Van Bach Street, Tan Son Ward, Ho Chi Minh City (for onsite support when required).
CV ứng tuyển gửi qua mail: talent@galaxyholdings.co
