Job Descriptions:
- Receive and handle customer inquiries through Hotline, Email, Zalo, Mobile App, Facebook, Webchat, and other communication channels.
- Provide consultation on products/services, receive and resolve customer complaints, and support customers promptly and accurately.
- Accurately and comprehensively record customer information and escalate cases to relevant departments when coordination is required.
- Conduct periodic and ad hoc customer care programs as assigned.
- Continuously update knowledge of products, services, promotional programs, interaction scripts, and related information to ensure service quality.
- Comply with service quality targets (KPI/SLA) and the Bank’s regulations and procedures.
Qualifications:
- Age: 20 – 35 years old.
- High school diploma or above.
- No experience required (professional training will be provided).
- Pleasant voice with clear pronunciation; no speech impediments or strong regional accents.
- Proficient in computer skills and capable of handling situations flexibly.
- English communication skills are an advantage.
- Professional demeanor, positive attitude, and ability to work under pressure.
- Able to work rotating shifts (8 hours/day, 6 days/week, with 1 day off on a rotating basis).
- Willing to work night shifts and on public holidays/Tet holidays when required.
Working time:
- Rotating shifts 24/7 – 8 hours/day, 6 days/week (rotational day off).
Shift Schedule:
- Shift 1: 06:00 – 15:00
- Shift 2: 07:00 – 16:00
- Shift 3: 08:00 – 17:00
- Shift 4: 09:00 – 18:00
- Shift 5: 10:00 – 19:00
- Shift 6: 11:00 – 20:00
- Shift 7: 12:00 – 21:00
- Shift 8: 13:00 – 22:00
- Shift 9: 22:00 – 07:00 (Night Shift Allowance Provided)
Benefits:
- Stable monthly income ranging from VND 8 – 12 million.
- Meal allowance, night shift allowance, and other benefits.
- Triple pay for working on public holidays and Tet holidays.
- Attractive performance bonuses.
- Comprehensive professional training from A to Z.
- Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with labor regulations.
- Professional working environment with clear career advancement opportunities.
- Team-building activities, Year-End Party, and various employee engagement programs.
Working location:
- Tan Binh Office: 3rd Floor, Moc Gia Building, 345 Pham Van Bach Street, Ward 15, Tan Binh District, Ho Chi Minh City.
- District 9 Office: Galaxy Innovation Hub – D1, Saigon Hi-Tech Park, Tang Nhon Phu Ward, District 9, Ho Chi Minh City.
Kindly send your CV to: talent@galaxyholdings.co
