{"id":16895,"date":"2026-11-02T17:10:59","date_gmt":"2026-11-02T10:10:59","guid":{"rendered":"https:\/\/galaxyholdings.co\/?post_type=job&#038;p=16895"},"modified":"2026-11-02T17:10:59","modified_gmt":"2026-11-02T10:10:59","slug":"chuyen-vien-phan-tich-nghiep-vu-cao-cap-chuyen-doi-crm","status":"publish","type":"job","link":"https:\/\/galaxyholdings.co\/en\/job\/chuyen-vien-phan-tich-nghiep-vu-cao-cap-chuyen-doi-crm\/","title":{"rendered":"Chuy\u00ean vi\u00ean Ph\u00e2n t\u00edch Nghi\u1ec7p v\u1ee5 Cao c\u1ea5p (Chuy\u1ec3n \u0111\u1ed5i CRM)"},"content":{"rendered":"<p><span style=\"font-size: 18pt; color: #0000ff;\"><strong>M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c:<\/strong><\/span><\/p>\n<p>Chuy\u00ean vi\u00ean Ph\u00e2n t\u00edch Nghi\u1ec7p v\u1ee5 Cao c\u1ea5p ch\u1ecbu tr\u00e1ch nhi\u1ec7m d\u1eabn d\u1eaft vi\u1ec7c thu th\u1eadp y\u00eau c\u1ea7u nghi\u1ec7p v\u1ee5, ph\u00e2n t\u00edch quy tr\u00ecnh nghi\u1ec7p v\u1ee5, t\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng tri\u1ec3n khai CRM cho ch\u01b0\u01a1ng tr\u00ecnh CRM quy m\u00f4 l\u1edbn c\u1ee7a doanh nghi\u1ec7p, tr\u00ean c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh n\u1ed9i b\u1ed9 v\u00e0 b\u00ean ngo\u00e0i. Vai tr\u00f2 thu\u1ed9c Ch\u01b0\u01a1ng tr\u00ecnh Chuy\u1ec3n \u0111\u1ed5i CRM doanh nghi\u1ec7p.<\/p>\n<ol>\n<li><strong>Kh\u00e1m ph\u00e1 Nghi\u1ec7p v\u1ee5 &amp; Ph\u00e2n t\u00edch Y\u00eau c\u1ea7u<\/strong><\/li>\n<\/ol>\n<ul>\n<li>T\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i workshop, ph\u1ecfng v\u1ea5n v\u00e0 l\u00e0m vi\u1ec7c thu th\u1eadp y\u00eau c\u1ea7u v\u1edbi c\u00e1c b\u00ean li\u00ean quan.<\/li>\n<li>Ph\u00e2n t\u00edch quy tr\u00ecnh hi\u1ec7n t\u1ea1i (As-Is) v\u00e0 thi\u1ebft k\u1ebf quy tr\u00ecnh t\u01b0\u01a1ng lai (To-Be).<\/li>\n<li>X\u00e2y d\u1ef1ng BRD, FRD\/FSD, user story, s\u01a1 \u0111\u1ed3 quy tr\u00ecnh v\u00e0 quy t\u1eafc nghi\u1ec7p v\u1ee5.<\/li>\n<\/ul>\n<ol start=\"2\">\n<li><strong>T\u01b0 v\u1ea5n Gi\u1ea3i ph\u00e1p CRM<\/strong><\/li>\n<\/ol>\n<ul>\n<li>T\u01b0 v\u1ea5n cho c\u00e1c \u0111\u01a1n v\u1ecb kinh doanh v\u1ec1 th\u1ef1c ti\u1ec5n t\u1ed1t nh\u1ea5t c\u1ee7a CRM v\u00e0 t\u1ed1i \u01b0u h\u00f3a quy tr\u00ecnh.<\/li>\n<li>Th\u1ef1c hi\u1ec7n ph\u00e2n t\u00edch Fit-Gap gi\u1eefa y\u00eau c\u1ea7u nghi\u1ec7p v\u1ee5 v\u00e0 kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng c\u1ee7a CRM.<\/li>\n<li>\u0110\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p CRM chu\u1ea9n h\u00f3a, c\u00f3 kh\u1ea3 n\u0103ng m\u1edf r\u1ed9ng cho nhi\u1ec1u c\u00f4ng ty.<\/li>\n<\/ul>\n<ol start=\"3\">\n<li><strong>Thi\u1ebft k\u1ebf Gi\u1ea3i ph\u00e1p<\/strong><\/li>\n<\/ol>\n<ul>\n<li>Thi\u1ebft k\u1ebf lu\u1ed3ng c\u00f4ng vi\u1ec7c, quy tr\u00ecnh ph\u00ea duy\u1ec7t, h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng, m\u00f4 h\u00ecnh d\u1eef li\u1ec7u v\u00e0 y\u00eau c\u1ea7u b\u00e1o c\u00e1o.<\/li>\n<li>Ph\u1ed1i h\u1ee3p v\u1edbi Ki\u1ebfn tr\u00fac s\u01b0 gi\u1ea3i ph\u00e1p, l\u1eadp tr\u00ecnh vi\u00ean v\u00e0 \u0111\u1ed1i t\u00e1c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o gi\u1ea3i ph\u00e1p th\u1ed1ng nh\u1ea5t.<\/li>\n<\/ul>\n<ol start=\"4\">\n<li><strong>Qu\u1ea3n l\u00fd C\u00e1c b\u00ean li\u00ean quan<\/strong><\/li>\n<\/ol>\n<ul>\n<li>L\u00e0m vi\u1ec7c v\u1edbi l\u00e3nh \u0111\u1ea1o kinh doanh, tr\u01b0\u1edfng b\u1ed9 ph\u1eadn, \u0111\u1ed9i ng\u0169 CNTT v\u00e0 c\u00e1c \u0111\u1ed1i t\u00e1c b\u00ean ngo\u00e0i.<\/li>\n<li>\u0110i\u1ec1u ph\u1ed1i workshop v\u00e0 tr\u00ecnh b\u00e0y c\u00e1c \u0111\u1ec1 xu\u1ea5t v\u1edbi ban l\u00e3nh \u0111\u1ea1o c\u1ea5p cao.<\/li>\n<\/ul>\n<ol start=\"5\">\n<li><strong>Ki\u1ec3m th\u1eed &amp; Tri\u1ec3n khai<\/strong><\/li>\n<\/ol>\n<ul>\n<li>Chu\u1ea9n b\u1ecb k\u1ecbch b\u1ea3n ki\u1ec3m th\u1eed, test case v\u00e0 t\u00e0i li\u1ec7u UAT.<\/li>\n<li>H\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng trong UAT, \u0111\u00e0o t\u1ea1o v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng Go-Live.<\/li>\n<\/ul>\n<ol start=\"6\">\n<li><strong>Qu\u1ea3n tr\u1ecb Y\u00eau c\u1ea7u<\/strong><\/li>\n<\/ol>\n<ul>\n<li>Qu\u1ea3n l\u00fd truy v\u1ebft y\u00eau c\u1ea7u (traceability) v\u00e0 c\u00e1c y\u00eau c\u1ea7u thay \u0111\u1ed5i.<\/li>\n<li>\u0110\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng nghi\u1ec7p v\u1ee5 v\u00e0 t\u00ednh kh\u1ea3 thi khi tri\u1ec3n khai.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><span style=\"font-size: 18pt; color: #0000ff;\"><strong>Y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c:<\/strong><\/span><\/p>\n<ul>\n<li>T\u1ed1t nghi\u1ec7p \u0110\u1ea1i h\u1ecdc chuy\u00ean ng\u00e0nh H\u1ec7 th\u1ed1ng th\u00f4ng tin, Qu\u1ea3n tr\u1ecb kinh doanh, Khoa h\u1ecdc m\u00e1y t\u00ednh ho\u1eb7c t\u01b0\u01a1ng \u0111\u01b0\u01a1ng.<\/li>\n<li>T\u1ed1i thi\u1ec3u 3 n\u0103m kinh nghi\u1ec7m Ph\u00e2n t\u00edch nghi\u1ec7p v\u1ee5.<\/li>\n<li>C\u00f3 kinh nghi\u1ec7m th\u1ef1c t\u1ebf trong c\u00e1c d\u1ef1 \u00e1n chuy\u1ec3n \u0111\u1ed5i doanh nghi\u1ec7p quy m\u00f4 l\u1edbn.<\/li>\n<li>K\u1ef9 n\u0103ng ph\u00e2n t\u00edch, giao ti\u1ebfp, \u0111i\u1ec1u ph\u1ed1i v\u00e0 qu\u1ea3n l\u00fd c\u00e1c b\u00ean li\u00ean quan t\u1ed1t.<\/li>\n<li>Ti\u1ebfng Anh nghe, n\u00f3i, \u0111\u1ecdc, vi\u1ebft th\u00e0nh th\u1ea1o.<\/li>\n<\/ul>\n<p><strong>Kinh nghi\u1ec7m \u01b0u ti\u00ean:<\/strong><\/p>\n<ul>\n<li>C\u00f3 kinh nghi\u1ec7m th\u1ef1c h\u00e0nh v\u1edbi CRM, Salesforce, Microsoft Dynamics 365 ho\u1eb7c c\u00e1c n\u1ec1n t\u1ea3ng t\u01b0\u01a1ng t\u1ef1.<\/li>\n<li>C\u00f3 kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c Ng\u00e2n h\u00e0ng, D\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh, B\u1ea3o hi\u1ec3m, Vi\u1ec5n th\u00f4ng, B\u1ea5t \u0111\u1ed9ng s\u1ea3n ho\u1eb7c c\u00e1c t\u1eadp \u0111o\u00e0n \u0111a ng\u00e0nh.<\/li>\n<li>Hi\u1ec3u bi\u1ebft v\u1ec1 Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng (CX), Contact Center, Omnichannel, Ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft, CDP v\u00e0 Customer 360.<\/li>\n<\/ul>\n<p><strong>K\u1ef9 n\u0103ng ch\u00ednh:<\/strong><\/p>\n<ul>\n<li>Ph\u00e2n t\u00edch nghi\u1ec7p v\u1ee5, BPMN, \u0111i\u1ec1u ph\u1ed1i workshop, l\u1eadp s\u01a1 \u0111\u1ed3 quy tr\u00ecnh, ph\u00e2n t\u00edch Fit-Gap, qu\u1ea3n l\u00fd y\u00eau c\u1ea7u, t\u01b0 v\u1ea5n CRM, k\u1ef9 n\u0103ng thuy\u1ebft tr\u00ecnh, qu\u1ea3n l\u00fd thay \u0111\u1ed5i v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/li>\n<\/ul>\n<p><strong>Ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 (KPI):<\/strong><\/p>\n<ul>\n<li>Y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng cao, t\u1ef7 l\u1ec7 \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn ngay l\u1ea7n \u0111\u1ea7u tr\u00ean 95%.<\/li>\n<li>Gi\u1ea3m s\u1ed1 l\u01b0\u1ee3ng y\u00eau c\u1ea7u thay \u0111\u1ed5i sau UAT.<\/li>\n<li>Quy tr\u00ecnh CRM \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng tr\u00ean c\u00e1c c\u00f4ng ty.<\/li>\n<li>B\u00e0n giao \u0111\u00fang h\u1ea1n c\u00e1c m\u1ed1c d\u1ef1 \u00e1n v\u00e0 t\u00e0i li\u1ec7u.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><span style=\"font-size: 18pt; color: #0000ff;\"><strong>Quy\u1ec1n l\u1ee3i:<\/strong><\/span><\/p>\n<ul data-spread=\"false\">\n<li>G\u00f3i thu nh\u1eadp c\u1ea1nh tranh (bao g\u1ed3m l\u01b0\u01a1ng c\u01a1 b\u1ea3n v\u00e0 th\u01b0\u1edfng theo hi\u1ec7u su\u1ea5t).<\/li>\n<li>L\u01b0\u01a1ng th\u1eed vi\u1ec7c b\u1eb1ng 100% l\u01b0\u01a1ng ch\u00ednh th\u1ee9c.<\/li>\n<li>B\u1ea3o hi\u1ec3m s\u1ee9c kh\u1ecfe v\u00e0 b\u1ea3o hi\u1ec3m tai n\u1ea1n to\u00e0n di\u1ec7n.<\/li>\n<li>15 ng\u00e0y ngh\u1ec9 ph\u00e9p n\u0103m v\u00e0 3 ng\u00e0y l\u00e0m vi\u1ec7c t\u1eeb xa m\u1ed7i th\u00e1ng.<\/li>\n<li>\u0110\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 trang thi\u1ebft b\u1ecb l\u00e0m vi\u1ec7c (MacBook\/Laptop, chu\u1ed9t, m\u00e0n h\u00ecnh, v.v.).<\/li>\n<li>M\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c hi\u1ec7n \u0111\u1ea1i, s\u00e1ng t\u1ea1o v\u00e0 n\u0103ng \u0111\u1ed9ng.<\/li>\n<\/ul>\n<p><span style=\"color: #0000ff;\">N\u01a1i l\u00e0m vi\u1ec7c: <strong>T\u00f2a Galaxy Innovation Hub, \u0110\u01b0\u1eddng D1 &#8211; Khu C\u00f4ng Ngh\u1ec7 Cao, Ph\u01b0\u1eddng T\u0103ng Nh\u01a1n Ph\u00fa, TP.HCM<\/strong><\/span><\/p>\n<p><span style=\"color: #0000ff;\"><span style=\"font-weight: 400;\">CV \u1ee9ng tuy\u1ec3n g\u1eedi qua mail: <\/span><b>talent@galaxyholdings.co<\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c: Chuy\u00ean vi\u00ean Ph\u00e2n t\u00edch Nghi\u1ec7p v\u1ee5 Cao c\u1ea5p ch\u1ecbu tr\u00e1ch nhi\u1ec7m d\u1eabn d\u1eaft vi\u1ec7c thu th\u1eadp y\u00eau c\u1ea7u nghi\u1ec7p v\u1ee5, ph\u00e2n t\u00edch quy tr\u00ecnh nghi\u1ec7p v\u1ee5, t\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p v\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng tri\u1ec3n khai CRM cho ch\u01b0\u01a1ng tr\u00ecnh CRM quy m\u00f4 l\u1edbn c\u1ee7a doanh nghi\u1ec7p, tr\u00ean c\u00e1c \u0111\u01a1n v\u1ecb [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-16895","job","type-job","status-publish","hentry","company-galaxy-connect","field-tech","job_type-full-time","location-hcm"],"acf":[],"_links":{"self":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job\/16895","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/media?parent=16895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}