{"id":14983,"date":"2026-06-11T14:12:49","date_gmt":"2026-06-11T07:12:49","guid":{"rendered":"https:\/\/galaxyholdings.co\/?post_type=job&p=14983"},"modified":"2026-06-11T14:12:49","modified_gmt":"2026-06-11T07:12:49","slug":"it-helpdesk","status":"publish","type":"job","link":"https:\/\/galaxyholdings.co\/en\/job\/it-helpdesk\/","title":{"rendered":"IT Helpdesk"},"content":{"rendered":"

Job Objective:<\/span><\/h2>\n

Support users in utilizing Information Technology resources within the Contact Center operations floor.<\/p>\n

Job Description:<\/span><\/h2>\n
    \n
  • Receive, record, and handle IT support requests from users through the ticketing system, email, phone calls, or direct support.<\/li>\n
  • Assist in the installation, configuration, and troubleshooting of computers, laptops, printers, IP phones, and other IT equipment.<\/li>\n
  • Support the installation and management of office software and business applications according to established guidelines.<\/li>\n
  • Assist in managing user accounts, email accounts, and access permissions in accordance with company procedures.<\/li>\n
  • Monitor, update, and close support requests on the ticket management system.<\/li>\n
  • Support the allocation, retrieval, and inventory management of IT assets (laptops, desktops, monitors, network devices, accessories, etc.).<\/li>\n
  • Conduct periodic inspections to ensure the proper operation of IT equipment.<\/li>\n
  • Document and update user guides and IT operational procedures.<\/li>\n
  • Coordinate with other departments and teams to resolve issues beyond the scope of support.<\/li>\n<\/ul>\n

    Job Requirements:<\/span><\/h2>\n
      \n
    • Graduated or expected to graduate from a College\/University with a major in Information Technology, Computer Networking, Information Systems, or related fields.<\/li>\n
    • Basic knowledge of:\n
        \n
      • Windows 10\/11 operating systems.<\/li>\n
      • Basic computer networking concepts (TCP\/IP, DNS, DHCP, Wi-Fi).<\/li>\n
      • Computer hardware and peripheral devices.<\/li>\n<\/ul>\n<\/li>\n
      • Good communication skills and a customer-oriented mindset for supporting internal users.<\/li>\n
      • Basic troubleshooting and problem-solving skills.<\/li>\n
      • Proactive, eager to learn, and responsible at work.<\/li>\n
      • Ability to read and understand basic technical documentation in English.<\/li>\n<\/ul>\n

        Personal Attributes:<\/strong><\/p>\n

          \n
        • Strong communication skills and a willingness to support internal customers.<\/li>\n
        • Basic analytical and troubleshooting abilities.<\/li>\n
        • Proactive learning attitude and a high sense of responsibility.<\/li>\n<\/ul>\n

          Benefits:<\/span><\/h2>\n
            \n
          • Competitive salary package (including base salary and performance-based bonuses).<\/li>\n
          • 100% salary during the probation period.<\/li>\n
          • Comprehensive health and accident insurance coverage.<\/li>\n
          • 15 annual leave days and 3 remote working days per month.<\/li>\n
          • Full working equipment provided (MacBook\/Laptop, mouse, monitor, etc.).<\/li>\n
          • Training on enterprise IT infrastructure systems.<\/li>\n
          • Clear career development pathway toward IT Helpdesk, Network, and System positions.<\/li>\n
          • Professional working environment with extensive hands-on learning opportunities.<\/li>\n
          • Full participation in company benefits and policies in accordance with company regulations.<\/li>\n<\/ul>\n

            Working time: <\/strong>Flexible working hours, 5 working days per week..<\/p>\n

            N\u01a1i l\u00e0m vi\u1ec7c: <\/span><\/p>\n

              \n
            • Galaxy Innovation Hub (GIHUB), D1 Street, Saigon Hi-Tech Park, Tang Nhon Phu Ward, Ho Chi Minh City.<\/span><\/strong><\/li>\n
            • 345 Pham Van Bach Street, Tan Son Ward, Ho Chi Minh City <\/span><\/strong>(for onsite support when required).<\/span><\/li>\n<\/ul>\n

              CV \u1ee9ng tuy\u1ec3n g\u1eedi qua mail: <\/span>talent@galaxyholdings.co\u00a0<\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

              Job Objective: Support users in utilizing Information Technology resources within the Contact Center operations floor. Job Description: Receive, record, and handle IT support requests from users through the ticketing system, email, phone calls, or direct support. Assist in the installation, configuration, and troubleshooting of computers, laptops, printers, IP phones, and other IT equipment. Support the […]<\/p>\n","protected":false},"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-14983","job","type-job","status-publish","hentry","company-galaxy-connect","field-tech-en","job_type-full-time-en","location-ho-chi-minh"],"acf":[],"_links":{"self":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job\/14983","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/media?parent=14983"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}