{"id":14980,"date":"2026-06-11T13:52:39","date_gmt":"2026-06-11T06:52:39","guid":{"rendered":"https:\/\/galaxyholdings.co\/?post_type=job&#038;p=14980"},"modified":"2026-06-11T13:52:39","modified_gmt":"2026-06-11T06:52:39","slug":"customer-services-hd-bank","status":"publish","type":"job","link":"https:\/\/galaxyholdings.co\/en\/job\/customer-services-hd-bank\/","title":{"rendered":"Customer Services (HD Bank)"},"content":{"rendered":"<h2 data-section-id=\"1f787jk\" data-start=\"122\" data-end=\"140\"><span style=\"font-size: 18pt; color: #0000ff;\">Job Descriptions:<\/span><\/h2>\n<ul>\n<li>Receive and handle customer inquiries through Hotline, Email, Zalo, Mobile App, Facebook, Webchat, and other communication channels.<\/li>\n<li>Provide consultation on products\/services, receive and resolve customer complaints, and support customers promptly and accurately.<\/li>\n<li>Accurately and comprehensively record customer information and escalate cases to relevant departments when coordination is required.<\/li>\n<li>Conduct periodic and ad hoc customer care programs as assigned.<\/li>\n<li>Continuously update knowledge of products, services, promotional programs, interaction scripts, and related information to ensure service quality.<\/li>\n<li>Comply with service quality targets (KPI\/SLA) and the Bank\u2019s regulations and procedures.<\/li>\n<\/ul>\n<h2 data-section-id=\"1uxnuvu\" data-start=\"2250\" data-end=\"2270\"><span style=\"font-size: 18pt; color: #0000ff;\">Qualifications:<\/span><\/h2>\n<ul>\n<li>Age: 20 \u2013 35 years old.<\/li>\n<li>High school diploma or above.<\/li>\n<li>No experience required (professional training will be provided).<\/li>\n<li>Pleasant voice with clear pronunciation; no speech impediments or strong regional accents.<\/li>\n<li>Proficient in computer skills and capable of handling situations flexibly.<\/li>\n<li>English communication skills are an advantage.<\/li>\n<li>Professional demeanor, positive attitude, and ability to work under pressure.<\/li>\n<li>Able to work rotating shifts (8 hours\/day, 6 days\/week, with 1 day off on a rotating basis).<\/li>\n<li>Willing to work night shifts and on public holidays\/Tet holidays when required.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Working time:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>Rotating shifts 24\/7 \u2013 8 hours\/day, 6 days\/week (rotational day off).<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Shift Schedule:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>Shift 1: 06:00 \u2013 15:00<\/li>\n<li>Shift 2: 07:00 \u2013 16:00<\/li>\n<li>Shift 3: 08:00 \u2013 17:00<\/li>\n<li>Shift 4: 09:00 \u2013 18:00<\/li>\n<li>Shift 5: 10:00 \u2013 19:00<\/li>\n<li>Shift 6: 11:00 \u2013 20:00<\/li>\n<li>Shift 7: 12:00 \u2013 21:00<\/li>\n<li>Shift 8: 13:00 \u2013 22:00<\/li>\n<li>Shift 9: 22:00 \u2013 07:00 (Night Shift Allowance Provided)<\/li>\n<\/ul>\n<h2><span style=\"font-size: 18pt; color: #0000ff;\"><strong><span class=\"rnc2Gd\">Benefits:<\/span><\/strong><\/span><\/h2>\n<ul>\n<li>Stable monthly income ranging from VND 8 \u2013 12 million.<\/li>\n<li>Meal allowance, night shift allowance, and other benefits.<\/li>\n<li>Triple pay for working on public holidays and Tet holidays.<\/li>\n<li>Attractive performance bonuses.<\/li>\n<li>Comprehensive professional training from A to Z.<\/li>\n<li>Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with labor regulations.<\/li>\n<li>Professional working environment with clear career advancement opportunities.<\/li>\n<li>Team-building activities, Year-End Party, and various employee engagement programs.<\/li>\n<\/ul>\n<p><span style=\"color: #0000ff;\"><span style=\"font-weight: 400;\">Working location: <\/span><\/span><\/p>\n<ul>\n<li class=\"isSelectedEnd\"><span style=\"color: #0000ff;\"><strong>Tan Binh Office: <\/strong>3rd Floor, Moc Gia Building, 345 Pham Van Bach Street, Ward 15, Tan Binh District, Ho Chi Minh City.<\/span><\/li>\n<li class=\"isSelectedEnd\"><span style=\"color: #0000ff;\"><strong>District 9 Office: <\/strong>Galaxy Innovation Hub \u2013 D1, Saigon Hi-Tech Park, Tang Nhon Phu Ward, District 9, Ho Chi Minh City.<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #0000ff;\"><span style=\"font-weight: 400;\">Kindly send your CV to: <\/span><b>talent@galaxyholdings.co\u00a0<\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Descriptions: Receive and handle customer inquiries through Hotline, Email, Zalo, Mobile App, Facebook, Webchat, and other communication channels. Provide consultation on products\/services, receive and resolve customer complaints, and support customers promptly and accurately. Accurately and comprehensively record customer information and escalate cases to relevant departments when coordination is required. Conduct periodic and ad hoc [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-14980","job","type-job","status-publish","hentry","company-galaxy-connect","field-non-tech-en","job_type-full-time-en","location-ho-chi-minh"],"acf":[],"_links":{"self":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job\/14980","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/media?parent=14980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}