{"id":14979,"date":"2026-06-11T13:45:44","date_gmt":"2026-06-11T06:45:44","guid":{"rendered":"https:\/\/galaxyholdings.co\/?post_type=job&#038;p=14979"},"modified":"2026-06-11T13:45:44","modified_gmt":"2026-06-11T06:45:44","slug":"customer-services-vietjet-air","status":"publish","type":"job","link":"https:\/\/galaxyholdings.co\/en\/job\/customer-services-vietjet-air\/","title":{"rendered":"Customer Services (VietJet Air)"},"content":{"rendered":"<h2 data-section-id=\"1f787jk\" data-start=\"122\" data-end=\"140\"><span style=\"font-size: 18pt; color: #0000ff;\">Job Descriptions:<\/span><\/h2>\n<ul>\n<li>Receive calls\/requests from customers or agents regarding Vietjet Air services.<\/li>\n<li>Assist customers with various needs, including ticket booking, flight changes, additional service updates, and itinerary information support.<\/li>\n<li>Respond to inquiries related to service policies, service procedures, and issues arising before, during, and after flights.<\/li>\n<li>Support the handling of customer feedback and complaints, and escalate them to relevant departments when necessary.<\/li>\n<li>Accurately update and record customer information in the system in accordance with established procedures.<\/li>\n<li>Proactively consult and introduce suitable services based on customer needs.<\/li>\n<li>Contribute to enhancing customer experience and service quality by collecting and reporting customer feedback.<\/li>\n<li>Perform other tasks as assigned by the direct supervisor.<\/li>\n<\/ul>\n<h2 data-section-id=\"1uxnuvu\" data-start=\"2250\" data-end=\"2270\"><span style=\"font-size: 18pt; color: #0000ff;\">Qualifications:<\/span><\/h2>\n<ul>\n<li>High school diploma or above.<\/li>\n<li>No prior experience required; comprehensive training will be provided before starting work.<\/li>\n<li>Good English communication skills (<strong>English Line<\/strong>).<\/li>\n<li>Strong communication skills with a clear and pleasant speaking voice.<\/li>\n<li>Passionate about working in Customer Care \/ Customer Service \/ Call Center \/ Customer Consulting fields.<\/li>\n<li>Able to work flexible rotating shifts.<\/li>\n<li>Able to work on a rotating schedule (8 hours\/day, 6 days\/week, with 1 day off on a rotating basis).<\/li>\n<li>Willing to work night shifts and on public holidays\/Tet holidays when required.<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Working time:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>Rotating shifts 24\/7 \u2013 8 hours\/day, 6 days\/week (rotational day off).<\/li>\n<\/ul>\n<p class=\"isSelectedEnd\"><strong>Shift Schedule:<\/strong><\/p>\n<ul data-spread=\"false\">\n<li>Shift 1: 06:00 \u2013 15:00<\/li>\n<li>Shift 2: 07:00 \u2013 16:00<\/li>\n<li>Shift 3: 08:00 \u2013 17:00<\/li>\n<li>Shift 4: 09:00 \u2013 18:00<\/li>\n<li>Shift 5: 10:00 \u2013 19:00<\/li>\n<li>Shift 6: 11:00 \u2013 20:00<\/li>\n<li>Shift 7: 12:00 \u2013 21:00<\/li>\n<li>Shift 8: 13:00 \u2013 22:00<\/li>\n<li>Shift 9: 22:00 \u2013 07:00 (Night Shift Allowance Provided)<\/li>\n<\/ul>\n<h2><span style=\"font-size: 18pt; color: #0000ff;\"><strong><span class=\"rnc2Gd\">Benefits:<\/span><\/strong><\/span><\/h2>\n<ul>\n<li>Stable monthly income ranging from VND 8 \u2013 12 million.<\/li>\n<li>Fixed base salary.<\/li>\n<li>Meal allowance and night shift allowance.<\/li>\n<li>Triple pay for working on public holidays and Tet holidays.<\/li>\n<li>Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with regulations.<\/li>\n<li>One-month paid training period (free of charge).<\/li>\n<li>One-month probation period.<\/li>\n<li>Attractive performance bonuses.<\/li>\n<li>Gifts provided on holidays and Tet.<\/li>\n<li>Modern working equipment and tools provided.<\/li>\n<li>Comprehensive training on job-related knowledge and professional skills before commencing work.<\/li>\n<li>Modern and professional working environment.<\/li>\n<li>Clear career advancement opportunities.<\/li>\n<li>Annual performance review.<\/li>\n<\/ul>\n<p><span style=\"color: #0000ff;\"><span style=\"font-weight: 400;\">Working location: <strong>345 Pham Van Bach Street, Tan Son Ward, Ho Chi Minh City<\/strong><\/span><\/span><\/p>\n<p><span style=\"color: #0000ff;\"><span style=\"font-weight: 400;\">Kindly send your CV to: <\/span><b>talent@galaxyholdings.co\u00a0<\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Descriptions: Receive calls\/requests from customers or agents regarding Vietjet Air services. Assist customers with various needs, including ticket booking, flight changes, additional service updates, and itinerary information support. Respond to inquiries related to service policies, service procedures, and issues arising before, during, and after flights. Support the handling of customer feedback and complaints, and [&hellip;]<\/p>\n","protected":false},"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-14979","job","type-job","status-publish","hentry","company-galaxy-connect","field-non-tech-en","job_type-full-time-en","location-ho-chi-minh"],"acf":[],"_links":{"self":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job\/14979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/media?parent=14979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}