{"id":14275,"date":"2026-05-11T16:50:45","date_gmt":"2026-05-11T09:50:45","guid":{"rendered":"https:\/\/galaxyholdings.co\/?post_type=job&p=14275"},"modified":"2026-05-11T16:50:45","modified_gmt":"2026-05-11T09:50:45","slug":"crm-solutions-expert-senior-crm-consultant","status":"publish","type":"job","link":"https:\/\/galaxyholdings.co\/en\/job\/crm-solutions-expert-senior-crm-consultant\/","title":{"rendered":"CRM Solutions Expert\/ Senior CRM Consultant"},"content":{"rendered":"

Job Descriptions:<\/span><\/h2>\n

Design, implement, and optimize a unified CRM system for the SOVICO ecosystem, integrating customer data from multiple channels, including aviation (Vietjet), finance (HDBank, Galaxy Pay), loyalty (Galaxy Joy), hospitality, and real estate. Build a Customer 360 view to support personalized experiences and maximize Customer Lifetime Value (CLV).<\/p>\n

Key Responsibilities:<\/span><\/h2>\n
    \n
  • Develop CRM Strategy and design a unified CRM architecture for the entire SOVICO ecosystem, including Unified Customer Profile, Cross-sell\/Upsell engines, and Journey Orchestration<\/li>\n
  • Implement and customize CRM platforms (Salesforce\/Microsoft Dynamics 365\/HubSpot) for business units including Sales, Marketing, Service, and Loyalty<\/li>\n
  • Design Customer 360 architecture by integrating customer data from Galaxy Pay (transactions), Galaxy Joy (loyalty points), Vietjet (bookings), HDBank (banking), and real estate (property ownership)<\/li>\n
  • Build Marketing Automation workflows, including lead nurturing, campaign management, segmentation, and personalization engine<\/li>\n
  • Design and implement Omnichannel Customer Service solutions, including call center integration (CTI), chatbot, email, social media, and in-app messaging<\/li>\n
  • Build Sales Force Automation solutions, including lead management, pipeline tracking, forecasting, and territory management for B2B sales teams<\/li>\n
  • Implement Customer Analytics & Reporting, including dashboards, funnel analysis, customer health score, and NPS tracking<\/li>\n
  • Integrate CRM with other systems such as ERP, Data Warehouse, Marketing platforms (Google Ads, Facebook), and Communication tools<\/li>\n
  • Manage CRM data quality, including deduplication, data enrichment, and data governance policies<\/li>\n<\/ul>\n

    Qualifications:<\/span><\/h2>\n

    Mandatory Requirements:<\/strong><\/span><\/h3>\n
      \n
    • Minimum 8 years of experience in the CRM field, including at least 4 years in a CRM Architect\/Lead Consultant role<\/li>\n
    • Deep expertise in at least one CRM platform: Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Microsoft Dynamics 365 CE, or HubSpot Enterprise<\/li>\n
    • Experience implementing large-scale CRM systems for organizations with 1,000+ CRM users and millions of customer records<\/li>\n
    • Strong understanding of CRM processes, including Lead-to-Cash, Quote-to-Order, Case Management, Campaign Management, and Loyalty Programs<\/li>\n
    • Experience with Customer Data Platforms (CDP) and Data Integration solutions such as Segment, mParticle, or custom CDP solutions<\/li>\n
    • Experience with Marketing Automation platforms such as Salesforce Marketing Cloud, Marketo, HubSpot, or equivalent solutions<\/li>\n
    • Understanding of CRM Analytics, including Einstein Analytics, embedded PowerBI, and customer segmentation models (RFM, CLV)<\/li>\n
    • Experience integrating CRM with third-party systems such as telephony (CTI), payment systems, ERP, and data warehouse platforms<\/li>\n
    • Strong stakeholder management, workshop facilitation, and change management skills<\/li>\n<\/ul>\n

      Preferred Qualifications\/ Advantages:<\/strong><\/span><\/h3>\n
        \n
      • Salesforce certifications (Administrator, Platform Developer, Sales\/Service Cloud Consultant) or Microsoft Dynamics certifications<\/li>\n
      • CRM experience in aviation, hospitality, fintech, or retail industries<\/li>\n
      • Experience with AI-powered CRM solutions, including predictive lead scoring, next-best-action, and chatbot\/voicebot integration<\/li>\n
      • Understanding of GDPR and Vietnam\u2019s Personal Data Protection Law (Decree 13\/2023) in CRM data management<\/li>\n<\/ul>\n

        Benefits:<\/span><\/strong><\/span><\/h2>\n
          \n
        • Highly competitive compensation package, with attractive quarterly and annual performance bonuses.<\/li>\n
        • Premium healthcare insurance for employees and their families, along with annual health check-ups.<\/li>\n
        • Career development opportunities within the diversified SOVICO ecosystem, including Aviation (Vietjet), Finance (HDBank), Technology, Real Estate, and Hospitality.<\/li>\n
        • Advanced professional training, sponsorship for international certifications, and opportunities to attend domestic and international technology conferences.<\/li>\n
        • Modern and flexible working environment (hybrid work model), with a strong culture of innovation and creativity.<\/li>\n<\/ul>\n

          Working location: <\/span>Galaxy Innovation Hub \u2013 D1 Hi Tech Park, Tang Nhon Phu Ward, HCMC<\/b><\/span><\/p>\n

          Kindly send your CV to: <\/span>talent@galaxyholdings.co\u00a0<\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

          Job Descriptions: Design, implement, and optimize a unified CRM system for the SOVICO ecosystem, integrating customer data from multiple channels, including aviation (Vietjet), finance (HDBank, Galaxy Pay), loyalty (Galaxy Joy), hospitality, and real estate. Build a Customer 360 view to support personalized experiences and maximize Customer Lifetime Value (CLV). Key Responsibilities: Develop CRM Strategy and […]<\/p>\n","protected":false},"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-14275","job","type-job","status-publish","hentry","company-galaxy-holdings","field-tech-en","job_type-full-time-en","location-ho-chi-minh"],"acf":[],"_links":{"self":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job\/14275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/media?parent=14275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}