{"id":14274,"date":"2026-05-11T16:47:50","date_gmt":"2026-05-11T09:47:50","guid":{"rendered":"https:\/\/galaxyholdings.co\/?post_type=job&p=14274"},"modified":"2026-05-11T16:47:50","modified_gmt":"2026-05-11T09:47:50","slug":"chuyen-gia-giai-phap-crm","status":"publish","type":"job","link":"https:\/\/galaxyholdings.co\/en\/job\/chuyen-gia-giai-phap-crm\/","title":{"rendered":"Chuy\u00ean gia Gi\u1ea3i ph\u00e1p CRM"},"content":{"rendered":"

M\u00f4 T\u1ea3 c\u00f4ng vi\u1ec7c:<\/span><\/h2>\n

Thi\u1ebft k\u1ebf, tri\u1ec3n khai v\u00e0 t\u1ed1i \u01b0u h\u1ec7 th\u1ed1ng CRM th\u1ed1ng nh\u1ea5t cho h\u1ec7 sinh th\u00e1i SOVICO, t\u00edch h\u1ee3p d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb \u0111a k\u00eanh: h\u00e0ng kh\u00f4ng (Vietjet), t\u00e0i ch\u00ednh (HDBank, Galaxy Pay), loyalty (Galaxy Joy), ngh\u1ec9 d\u01b0\u1ee1ng v\u00e0 b\u1ea5t \u0111\u1ed9ng s\u1ea3n. X\u00e2y d\u1ef1ng Customer 360 view ph\u1ee5c v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a tr\u1ea3i nghi\u1ec7m v\u00e0 t\u1ed1i \u0111a h\u00f3a gi\u00e1 tr\u1ecb kh\u00e1ch h\u00e0ng tr\u1ecdn \u0111\u1eddi (CLV).<\/p>\n

Tr\u00e1ch nhi\u1ec7m ch\u00ednh:<\/span><\/h2>\n
    \n
  • X\u00e2y d\u1ef1ng CRM Strategy v\u00e0 thi\u1ebft k\u1ebf ki\u1ebfn tr\u00fac CRM th\u1ed1ng nh\u1ea5t cho to\u00e0n h\u1ec7 sinh th\u00e1i SOVICO: Unified Customer Profile, Cross-sell\/Upsell engines, Journey Orchestration<\/li>\n
  • Tri\u1ec3n khai v\u00e0 customize CRM platform (Salesforce\/Microsoft Dynamics 365\/HubSpot) cho c\u00e1c business units: Sales, Marketing, Service, Loyalty<\/li>\n
  • Thi\u1ebft k\u1ebf Customer 360 architecture: t\u00edch h\u1ee3p d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb Galaxy Pay (transactions), Galaxy Joy (loyalty points), Vietjet (bookings), HDBank (banking), b\u1ea5t \u0111\u1ed9ng s\u1ea3n (property ownership)<\/li>\n
  • X\u00e2y d\u1ef1ng Marketing Automation workflows: lead nurturing, campaign management, segmentation, personalization engine<\/li>\n
  • Thi\u1ebft k\u1ebf v\u00e0 tri\u1ec3n khai Omnichannel Customer Service: call center integration (CTI), chatbot, email, social media, in-app messaging<\/li>\n
  • X\u00e2y d\u1ef1ng Sales Force Automation: lead management, pipeline tracking, forecasting, territory management cho B2B sales teams<\/li>\n
  • Implement Customer Analytics & Reporting: dashboards, funnel analysis, customer health score, NPS tracking<\/li>\n
  • T\u00edch h\u1ee3p CRM v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng: ERP, Data Warehouse, Marketing platforms (Google Ads, Facebook), Communication tools<\/li>\n
  • Qu\u1ea3n l\u00fd data quality trong CRM: deduplication, data enrichment, data governance policies<\/li>\n<\/ul>\n

    Y\u00eau c\u1ea7u c\u00f4ng vi\u1ec7c:<\/span><\/h2>\n

    Y\u00eau c\u1ea7u b\u1eaft bu\u1ed9c:<\/strong><\/span><\/h3>\n
      \n
    • T\u1ed1i thi\u1ec3u 8 n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c CRM, trong \u0111\u00f3 \u00edt nh\u1ea5t 4 n\u0103m vai tr\u00f2 CRM Architect\/Lead Consultant<\/li>\n
    • Chuy\u00ean s\u00e2u \u00edt nh\u1ea5t 1 n\u1ec1n t\u1ea3ng CRM: Salesforce (Sales Cloud, Service Cloud, Marketing Cloud), Microsoft Dynamics 365 CE, ho\u1eb7c HubSpot Enterprise<\/li>\n
    • Kinh nghi\u1ec7m tri\u1ec3n khai CRM quy m\u00f4 l\u1edbn cho t\u1ed5 ch\u1ee9c c\u00f3 1,000+ CRM users v\u00e0 millions of customer records<\/li>\n
    • Am hi\u1ec3u s\u00e2u v\u1ec1 CRM processes: Lead-to-Cash, Quote-to-Order, Case Management, Campaign Management, Loyalty Programs<\/li>\n
    • Kinh nghi\u1ec7m v\u1edbi Customer Data Platform (CDP) v\u00e0 Data Integration: Segment, mParticle, ho\u1eb7c custom CDP solutions<\/li>\n
    • Kinh nghi\u1ec7m v\u1edbi Marketing Automation: Salesforce Marketing Cloud, Marketo, HubSpot ho\u1eb7c t\u01b0\u01a1ng \u0111\u01b0\u01a1ng<\/li>\n
    • Hi\u1ec3u bi\u1ebft v\u1ec1 CRM Analytics: Einstein Analytics, PowerBI embedded, customer segmentation models (RFM, CLV)<\/li>\n
    • Kinh nghi\u1ec7m t\u00edch h\u1ee3p CRM v\u1edbi c\u00e1c h\u1ec7 th\u1ed1ng third-party: telephony (CTI), payment, ERP, data warehouse<\/li>\n
    • K\u1ef9 n\u0103ng stakeholder management, facilitation workshops v\u00e0 change management<\/li>\n<\/ul>\n

      \u01afu ti\u00ean\/ L\u1ee3i th\u1ebf:<\/strong><\/span><\/h3>\n
        \n
      • Ch\u1ee9ng ch\u1ec9 Salesforce (Administrator, Platform Developer, Sales\/Service Cloud Consultant) ho\u1eb7c Microsoft Dynamics certifications<\/li>\n
      • Kinh nghi\u1ec7m CRM trong ng\u00e0nh h\u00e0ng kh\u00f4ng, hospitality, fintech ho\u1eb7c retail<\/li>\n
      • Kinh nghi\u1ec7m v\u1edbi AI-powered CRM: predictive lead scoring, next-best-action, chatbot\/voicebot integration<\/li>\n
      • Hi\u1ec3u bi\u1ebft v\u1ec1 GDPR, Lu\u1eadt b\u1ea3o v\u1ec7 d\u1eef li\u1ec7u c\u00e1 nh\u00e2n Vi\u1ec7t Nam (Ngh\u1ecb \u0111\u1ecbnh 13\/2023) trong qu\u1ea3n l\u00fd CRM data<\/li>\n<\/ul>\n

        Quy\u1ec1n l\u1ee3i:<\/span><\/strong><\/span><\/h2>\n
          \n
        • M\u1ee9c l\u01b0\u01a1ng c\u1ea1nh tranh top th\u1ecb tr\u01b0\u1eddng, th\u01b0\u1edfng hi\u1ec7u su\u1ea5t h\u1ea5p d\u1eabn theo qu\u00fd v\u00e0 n\u0103m.<\/li>\n
        • B\u1ea3o hi\u1ec3m s\u1ee9c kh\u1ecfe cao c\u1ea5p cho b\u1ea3n th\u00e2n v\u00e0 gia \u0111\u00ecnh; kh\u00e1m s\u1ee9c kh\u1ecfe \u0111\u1ecbnh k\u1ef3 h\u00e0ng n\u0103m.<\/li>\n
        • C\u01a1 h\u1ed9i ph\u00e1t tri\u1ec3n trong h\u1ec7 sinh th\u00e1i \u0111a ng\u00e0nh SOVICO: H\u00e0ng kh\u00f4ng (Vietjet), T\u00e0i ch\u00ednh (HDBank), C\u00f4ng ngh\u1ec7, B\u1ea5t \u0111\u1ed9ng s\u1ea3n, Ngh\u1ec9 d\u01b0\u1ee1ng.<\/li>\n
        • \u0110\u00e0o t\u1ea1o chuy\u00ean s\u00e2u, h\u1ed7 tr\u1ee3 ch\u1ee9ng ch\u1ec9 qu\u1ed1c t\u1ebf v\u00e0 tham gia h\u1ed9i ngh\u1ecb c\u00f4ng ngh\u1ec7 trong v\u00e0 ngo\u00e0i n\u01b0\u1edbc.<\/li>\n
        • M\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c hi\u1ec7n \u0111\u1ea1i, linh ho\u1ea1t (hybrid work), v\u0103n h\u00f3a \u0111\u1ed5i m\u1edbi s\u00e1ng t\u1ea1o.<\/li>\n<\/ul>\n

          N\u01a1i l\u00e0m vi\u1ec7c: T\u00f2a Galaxy Innovation Hub, \u0110\u01b0\u1eddng D1 – Khu C\u00f4ng Ngh\u1ec7 Cao, Ph\u01b0\u1eddng T\u0103ng Nh\u01a1n Ph\u00fa, TP.HCM<\/strong><\/span><\/p>\n

          CV \u1ee9ng tuy\u1ec3n g\u1eedi qua mail: <\/span>talent@galaxyholdings.co\u00a0<\/b><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

          M\u00f4 T\u1ea3 c\u00f4ng vi\u1ec7c: Thi\u1ebft k\u1ebf, tri\u1ec3n khai v\u00e0 t\u1ed1i \u01b0u h\u1ec7 th\u1ed1ng CRM th\u1ed1ng nh\u1ea5t cho h\u1ec7 sinh th\u00e1i SOVICO, t\u00edch h\u1ee3p d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng t\u1eeb \u0111a k\u00eanh: h\u00e0ng kh\u00f4ng (Vietjet), t\u00e0i ch\u00ednh (HDBank, Galaxy Pay), loyalty (Galaxy Joy), ngh\u1ec9 d\u01b0\u1ee1ng v\u00e0 b\u1ea5t \u0111\u1ed9ng s\u1ea3n. X\u00e2y d\u1ef1ng Customer 360 view ph\u1ee5c v\u1ee5 c\u00e1 […]<\/p>\n","protected":false},"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"class_list":["post-14274","job","type-job","status-publish","hentry","company-galaxy-holdings","field-tech","job_type-full-time","location-hcm"],"acf":[],"_links":{"self":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job\/14274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/job"}],"about":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/types\/job"}],"wp:attachment":[{"href":"https:\/\/galaxyholdings.co\/en\/wp-json\/wp\/v2\/media?parent=14274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}