Job Description:
- Receive, consult, and introduce products suitable for customer needs through channels such as: call center, email, website, etc.
- Resolve inquiries and handle complaints related to the process of using products/services or the service quality of HD Bank.
- Fully record requests from customers and forward them to relevant departments or update them in the system according to the correct procedures.
- Summarize and report customer feedback in order to improve service/product quality.
- Perform other tasks as assigned by the direct manager and according to each work phase; must accept working 24/7 rotating shifts.
Job Requirements:
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- Age: 20 – 35 years old.
- Education Level: High school diploma or higher.
- No experience required (on-the-job training will be provided).
- Good communication skills, clear pronunciation (no local dialect).
- High sense of responsibility, hard-working, willing to learn, and good listening skills.
- Proficient in office computer skills.
- Willingness to work 24/7 rotating shifts.
- Basic English is an advantage (not required)
Benefits & Policies:
- Competitive compensation package.
- One scheduled day off per week.
- Comprehensive benefits and welfare policies in accordance with company regulations.
- Additional perks include: company-provided uniforms (for official staff), engaging extracurricular activities, and specialized training in both Customer Care and the Finance-Banking industry.
- A modern, professional, and supportive work environment.
Work location: Galaxy Innovation Hub, D1 Street, Hi-Tech Park, Tang Nhon Phu Ward, HCMC.
Sending your CV to email: talent@galaxyholdings.co
